1. Our goal is to make policies few and far between… and as short as possible.

    Returns:

    All unchalked or unused products qualify for full credit or replacement. Damaged or defective items are subject to manufacturer warranties and vary accordingly, though most manufacturers warranty for parts and workmanship up to one year from the time of purchase. To insure expedient handling of return requests, please follow the procedure listed below:

    • Contact a Wolfpack Sportz representative to receive Return Authorization
    • Include a copy of the original invoice with returned product(s)
    • Package items in a sturdy, secure box and address to our corporate offices under the attention of RETURNS DEPARTMENT
    • Remove all stickers or pricing from product
    • Must be in NEW condition

    *Non-approved requests, insufficient packaging, or incomplete invoice information voids any potential return requests, however, all efforts will be made to process these returns regardless.

  2. WARRANTY POLICY

    Things that are never covered 
    -Non-transferrable, original purchaser of the product for as long as he/she may own it
    -Defects resulting from: (a) normal wear and tear; (b) modification, misuse, abuse or improper maintenance; and/or (c) damage associated with exposure to extreme temperature or humidity.
    -Turning your shaft down below recommendations

    Balabushka Limited lifetime
    Limited lifetime covers manufacturing defects **Warpage depends on the circumstance we would have to send it in to be looked at

    Cuetec Limited lifetime
    Including warpage warrantee covers all manufacturer and material defects
    The cue must be registered on their website within 60 days of purchase to activate the warrantee

    Fury Limited lifetime
    Includes warpage for 1 year, lifetime warranty under workmanship defects

    Jacoby Limited lifetime
    No warpage lifetime warranty under manufacturer defects

    Joss Warranty
    No warpage limited

    Lucasi Lifetime Guarantee
    Includes warpage, for the lifetime of the cue. Please note: The Lucasi® Lifetime Guarantee effective date is July 2007. Any Lucasi Hybrid® Cues that were manufactured before that date may incur an additional repair/replacement fee.

    McDermott Lifetime Warranty
    Includes warpage lifetime warranty covers manufacturing defects
    McDermott’s warranty against warpage was introduced in 2004. Older cues do not qualify.

    OB Lifetime Warranty
    Includes warpage on New OB Plus Shafts
    Warped Original OB shafts are not is not covered under our warranty
    Damage caused by playing with OB Shafts without the carbon fiber pad which is placed between the tip and the ferrule will not be covered

    Pechauer Lifetime Warranty
    Includes warpage lifetime warranty covers manufacturing defects cues purchased after January 2006

    Predator/Poison Limited Lifetime Warranty
    No warpage lifetime warranty covers manufacturing defects
    Ferrule Removing or changing the ferrule will void the warranty
    Tip silencer – must remain at least .010″ (0.25mm) anything smaller will void the warranty

    REVO CARBON COMPOSITE SHAFT
    -Warpage REVO carbon composite shafts feature a limited-lifetime warranty against warpage.
    -Shaft diameter the REVO carbon composite shaft’s diameter must never be altered. Any sanding, polishing, or abrasive treatment could compromise the micro-thin layers of carbon fiber and will immediately void the shaft’s warranty. Additionally the use of abrasives on the REVO shaft could release potentially harmful carbon fiber dust.

    Mezz Limited Lifetime Warranty
    No warpage ***Email them pictures

    Meucci’s Limited Warranty
    No warpage 1 Year Manufacturer

    Schon Warranty
    No warpage 1 Year Manufacturer

    Tiger Limited Lifetime Warranty
    No warpage

    Viking Cue Limited Lifetime Warranty
    Warrants against warpage and all components of the cue for the life of the product

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